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University Technology Services

Visitor & Guest Services

If you are planning to come to McMaster University and would like to bring your laptop computer and use it to go on-line, there are some things you need to know about our system:

Internet Connectivity and MAC ID

McMaster University has both wired and wireless internet connectivity. In order to use the internet at McMaster, either wired or wireless, you must have a valid MAC ID (username). If you are attending a conference here at the university, the Conference Services Office can provide you with a guest MAC ID user account.

Connecting to the Wireless or Wired Network

Windows users: It is strongly recommended that you ensure you have all the latest Microsoft Windows Updates and security patches as well as an up to date anti-virus program on your laptop. This will help to maintain smooth operation of your laptop and protected from malicious virues and spyware.

Before You Leave Home

  • Update your computer with the latest Windows updates and patches. You may obtain the updates here
  • Install and/or update your antivirus program to the latest virus definitions. Most antivirus programs have the ability to update on demand or automatically
For questions about your conference: ext: 26898
For questions about the internet at McMaster: ext. 24357
For questions about Audio Visual Equipment: ext: 22761

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

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