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Student Frequently Asked Questions

What is 'Student Technology Services'?
The 'Student Technology Services' department is specifically concerned with the computing needs of undergraduate students. We are responsible for the operation and maintenance of the Student Computer Labs.

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What is a MAC ID?
A MAC ID is the account which allows you access to McMaster Computing Services both on- and off-campus. These services are paid for in your tuition. There is no additional cost except for printing.

  • (Undergraduate) or UnivMail (Graduate and Faculty) Email
  • Login access to the Student Computer Labs
  • Printing (at additional cost per page)
  • Login access to WebKDrive
  • Avenue to Learn if required by any of your courses

For more information please visit the MAC ID page.

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Why do I need a MAC ID?

  • The Student Computer Labs are frequently booked for tutorials, so many of your classes require that you have one.
  • Faculty news bulletins, as well as information from your professors may be sent to your McMaster E-mail address.
  • Provides access to course-specific software in the Centres.
  • Provides access to other software you may not have at home.
  • Allows you to print assignments on campus.

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How can I print from the Student Computer Labs?
The first step is to log into one of the machines in any of the five Student Computer Labs. Make sure you have money on your print account. You can do this by double-clicking the coins icon in the bottom right corner of your desktop screen.

Print your document from the appropriate program. Printouts can be picked up from the print room. They are filed alphabetically by username.
If you do not have money on your print account, you can purchase a print voucher from Titles Bookstore in Gilmour Hall or @MediaShop in the Health Sciences Centre.

**Note: It takes 24 HOURS for money added to appear on your account.**

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What are the Printing Costs in the Student Computer Labs?

Black and White Laser Printing ... $0.10 per page
Colour Printing ... Not Available

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How do I change my password?
You can change your MACID password by accessing Mosaic MAC ID Management

Furthermore, your MAC ID password can be changed from the "Security" window in the Windows 2000 machines found in the Student Computer Labs:

  • Log into a machine in any UTS Student Computer Lab
  • Hit Ctrl-Alt-Del
  • Select "Change password"
  • Enter your old password, followed by the desired new password twice
  • Confirm your new password and click "ok". Your new password will be effective immediately.

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I have forgotten my password, what do I do?
Go to Mosaic MAC ID Management, where you will be able to:

  • Obtain a new MAC ID password if you have forgotten yours using the challenge questions and answers previously set up

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What are the Student Computer Labs hours of operation?
Our hours can be viewed online at

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What is Avenue to Learn?
Avenue to Learn is a web-based course management system. You can gain access to and obtain information about Avenue to Learn at the McMaster Institute for Innovation & Excellence in Teaching & Learning.

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Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.

Mosaic Upgraded Interface

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

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