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Getting access to UTS Office Servers

Step 1. Customer will need an AP1 account.

Step 2. Windows 2000 or XP Professional computer must be added to AP1 Domain.

Step 3. Customer's AP1 account is configured to use the computer. *More than one AP1account can use the same computer.

Step 4.Department or group script is run from G: to map network drives.


Customer will need an AP1 account.

InfoTechs and Designates should have the information below to request an AP1 account. Incomplete information will result in some delay. Processing takes about 48 hours. You will notified via email and should configure the computer upon notification.

Roll 3 employee request for an AP1 account have a slightly different procedure. Request for this type of account requires a letter from the supervisor on official letterhead. It must include an expiry date for the account. The letter should be faxed to (905)528-3773. This is in addition to sending in the information below.

Request for an Office Server User Account

InfoTech or Support Designate Information

Client Information
Office Server:
Employee Number:
Group Membership:
IP Address:
Computer Name:
Operating System (Windows98/Windows2000):
Account Type (Fulltime/Roll3):
Expiry Date:

Account Number for Client Access License ($10.00):




Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.

Mosaic Upgraded Interface

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

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