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Support and Training

UTS Service Desk

The Technology Service Desk provides telephone and email support service to the McMaster community consisting primarily of basic technical assistance and problem resolution for a specific list of supported computer products and services. Advanced questions and problems are escalated to the appropriate contact.

Help & Information Pages (A to Z)

A collections of information and support pages to help solve all you computer needs.


MacONLINE provides and supports a network based connection  to the Internet in residence. You can do research, work on academic pursuits, surf the net, and use email from the comfort of your room.

Campus Technology Liaison (CTL)

Campus Technology Liaison is in place to share knowledge between Information Technology support individuals at McMaster University. It is a work in progress.

The information found here will include links to UTS information and problems & solutions participants have encountered and wish to share. This will be of benefit to others.







Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.

Mosaic Upgraded Interface

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

Great Idea Site

Great Idea