MacOnline Frequently Asked Questions

Frequently Asked Questions About MacONLINE Network Connections


Q: What is MacONLINE?

A: MacONLINE service includes two components, 1) telephone/answering service, and 2) a LAN based Internet connection.

Q: How much does it cost?

A: MacONLINE service is included in your residence fees.

Q: What is required to connect to the MacOnline Network and/or What are the minimum requirements?

A: To connect to the MacOnline Network, a student will require a computer with the following:

  • Pentium II, Celeron or compatible Processor
  • 128MB of RAM
  • Windows 2000 or higher.
  • An installed 10/100 Base-T Network Adapter.
  • A straight-through RJ-45 Networking Cable.
  • An installed Web Browser

Q: If I don't use my connection, do I get a rebate?

A: The cost is included in your residence fee and is non refundable.

Q: What connection speed can I expect?

A: MacONLINE is a shared service that can be used by all students in residence. You will find that access to information on campus will be very fast. Off campus speed will be dependent on the number of residence students sharing the service at any particular time and the site you are accessing.

Q: Is my use of MacONLINE subject to any conditions?

A: All users of MacONLINE must adhere to the Terms and Conditions, as determined by UTS, Housing and Conference Services, and the IRC. Failure to comply with these conditions can result in the limitation and/or termination of MacONLINE Services.

Q: Is there a limit on how much I can use the connection?

A: There are no limitations on how frequently or how long you can use the connection. There may however be limitations placed on how much information you can transfer. Exceeding this limit (usually by sending or receiving very large files, or many smaller files) can result in temporary limitations being placed on your service.

Q: What can I use my MacONLINE connection for?

A: You will be able to do research, work on academic pursuits, surf the net, and use your e-mail from the comfort of your room.

Q: I have a laptop computer. How do I get connected?

A: Laptops are connected to the network in the same fashion as a desktop computer.

Q: I have a Macintosh/Apple Computer. Can I get connected?

A: Yes. You set up your control panel for Ethernet and connect dynamically through DHCP. UTS however, does not support these Operating Systems.

Q: What about help, who do I call?

A: You can call ext. 24357 during the hours of 8:30 am to 4:30 pm Monday to Friday, or send an email to

Q: Can I get help for other computer problems?

A: MacOnline Support will only be assisting with network problems. If you require assistance for other PC related issues, you can call the Technology Service Desk at 24357.

Q: What if I change rooms or even beds within my room?

A: Any change of rooms or other information must be in accordance with the Housing policy and will have direct influence on your MacONLINE Internet connection. This must be reported immediately to the Computing Coordinator for Residence at ext. 24357.

Q: File sharing software such as Kazaa doesn’t work. Why?

A: McMaster neither supports, nor endorses the use of file sharing applications. These programs have a tendency to monopolize residence bandwidth, and thus negatively affect network performance. Regardless, McMaster does not prevent the operation of this kind of software. Rather, file sharing applications are assigned a low priority on the network so as not to interfere with other traffic. If file sharing software appears to not work, it may be caused by the network bandwidth being fully utilized by other, higher priority applications. Please remember that downloading copyrighted materials violates the Terms and Conditions of MacOnline Usage.

Q: Still have questions?

A: If you still have questions, you can send an e-mail to