New

New phones can be rented on a per month basis by your department. Our on-line work order system is filled out by your department coordinator.

To request a new phone, departmental coordinators are asked to log the request thru PhoneWorks: http://telecom.mcmaster.ca/login.cfm

Repair

Any malfunctioning phones should be reported to the UTS Service Desk via uts@mcmaster.ca or ext. 24357. Please provide the following information when contacting us:

• A description of the problem
• The extension number of the phone with the problem
• The location of the phone (building and room number)
• Complete contact information (name, extension and location)

For more information on your desk phone please visit http://telecom.mcmaster.ca/reference.cfm

Voicemail

Telephone messages can be left in a voicemail box. Once a new phone is activated a choice may be made to have a voicemail setup. Voicemail only can also be setup that does not require a phone device.

For more information on Voicemail Tutorial please visit: http://telecom.mcmaster.ca/training/callpilot/6122/index.cfm

Long Distance PIN

Employees at McMaster University may choose to use a Long Distance PIN for their long distance calls.

To request a long distance PIN, departmental coordinators are asked to make the request through Phone Works: http://telecom.mcmaster.ca/login.cfm

New

One time service charge is $70 (pre-wired). For jack required installs, contact telecommunications. Monthly phone rental ranges from $28.30 to $50.30 a month depending on phone type chosen.

Repair

The cost of this service is included in your monthly phone fee.

Voicemail

Cost for the mailbox is included in the new phone monthly fee. For current telephone charges please visit http://telecom.mcmaster.ca/optional_pricing.cfm

Long Distance PIN

There is no cost getting the PIN. Only the cost of making the actual long distance calls will apply. For current charges please visit http://telecom.mcmaster.ca/rates.cfm?i=A

New

7-10 business days is required in order to schedule this work.

Repair

A technician will address the repair within 24 business hours.

Voicemail

Next business day after the phone extension is activated.

Long Distance PIN

PIN is provided 2 business days after a request is received.

Network jacks are provided in office areas and labs as part of building infrastructure. Additional network jacks can be requested at departmental expense.

Cost varies depending on the building.

UTS employs a contractor to carry out the work. Estimated turnaround time will be provided once the request is processed.

Access to on campus resources from home or any other off campus location is possible through VPN. VPN must be installed and your MacID used in order to make a connection.

For more information and installation instructions please visit http://www.mcmaster.ca/uts/network/vpn/

There is no cost for this service.

This service is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Notice' email from off campus locations only.

Corporate Offer* - for business use, billed through University account.

Individual Employee Offer - personal use for McMaster Faculty & Staff.

Rogers Wireless | Bell Canada | Telus Mobility

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Rogers Wireless

Bell Canada

Telus Mobility

Rogers Wireless representative Jason Nicol, 905-512-2461,  Jason.Nicol@primecomms.ca

Bell Mobility representative Karen Patterson, 905-304-6611 or
Mobile 905-517-1691, kpatterson@natcel.com

Telus Mobility representative Shannon Paige, 905-573-2388 or
Mobile 905-971-8440.

General Information:

Students will receive an auto-generated email confirming this request. Phones will be installed on a first come, first serve basis. Following the phone installation, students will receive an email to confirm the extension and voice mail information.

To submit your request for a phone now, please click here.

For more information on Phone services provided in Student Residences please visit our website:

http://www.mcmaster.ca/uts/maconline/maconlinevoice.html

Local and toll free calls are free of charge. Long distance call plans are currently under review.

Free voicemail and free call display is provided with each phone.

This service is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Notice' email.

Telecommunications offers a variety of services to assist you with your teleconferencing needs. We provide in house teleconferencing services and in addition we offer you the convenience of booking your teleconference meetings through Bell Canada.

We also offer conference unit rentals for those who wish to connect to a teleconference meeting in a group environment from an on campus location.

To request a telecom teleconference booking, please complete the request form:

http://telecom.mcmaster.ca/login.cfm

For Bell Teleconferencing, please visit:

http://telecom.mcmaster.ca/bellteleconferencestart.cfm

To request a teleconference unit rental, the departmental coordinator is asked to log the request through PhoneWorks:

http://telecom.mcmaster.ca/login.cfm

For more information on Teleconferencing please visit our website:

http://telecom.mcmaster.ca/Telecom_Teleconferencing.cfm

Telecom Teleconferencing: $25 per call.

Bell Teleconferencing: Contact Bell Conferencing Services at 1-800-667-3678 or visit:

http://www.conferencing.bell.ca/en/conferencing_solutions

Conference Unit Rental: $70 (includes delivery and demonstration)

2 hours advanced notice is required for Teleconference setup. You may use your desk phone to hold teleconference or rent a conference Unit. 24 hours notice is required to book the Unit.

This service automatically forwards new voice messages to any email address you choose as a .WAV file attachment. You can listen to your voicemail messages from within any email client or mobile device.

Request this service:

1. Must have a campus voicemail box and an existing email account to use the service
2. Your Departmental Coordinator can login and submit a Telephone Work Order requesting the service on your behalf using our PhoneWorks system. To request Voicemail to Email now, please visit http://telecom.mcmaster.ca/workorder.cfm

Using Voicemail to Email service allows you to:

• Play voicemail messages on your computer using MediaPlayer, QuickTime, etc
• Play voice messages on your mobile device
• Email messages containing the voice message attachment can be forwarded to other email recipients
• Voice messages can be archived and sorted using folders in the user's email client or compute

For more information and user instructions, please visit:

http://telecom.mcmaster.ca/vmail_to_email.cfm

One time initial set up fee - $40.00

Monthly fee - $10.00

Your request will be processed in 5-7 business days upon its receipt from the Departmental Coordinator.

McMaster University has WiFi in most public areas ready. Mobile users may invoke an Internet browser, log in with their Mac ID in order to get connected to the Wireless network.

Please check the list of areas for the current Wireless coverage:

http://www.mcmaster.ca/uts/network/wireless/wlscoverage.htm

Detailed information on Wireless at McMaster is available on our website: http://www.mcmaster.ca/uts/network/wireless/

Additional wireless coverage may be requested by a department at departmental expense.

There is no cost for this service.

Wireless access is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Note' email.