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Forgot Your MacID Password

Forgot Your MacID Password

You will require the answers to your authentication questions when you use this tool.

Step 1. Go to

Step 2. Enter your MacID in the field and then click "Forgot Password".


Step 3a. For the Question 1 field, click on the drop down to the right and the questions you set will be displayed. Select the first on the list and put your corresponding answer in the answer field. Repeat this for Question 2 and 3.

Step 3b. Key in your new password and confirm the password in the fields indicated. Click Submit.


Step 4. You will be advised the the password has been reset successfully. Click "Complete" and you will be returned to the IAM home page. image3