Skip to navigation content (Press Enter).

Nuance SpeechAttendant®

Frequently Asked Questions:

If I am transferred out of the SpeechAttendant® application, will there be someone to help me?

Yes. There will be technical support available during regular business hours for the system and for callers. 

Will I be able to press “0” to reach a live person?

  1.  From the Main Menu Greeting, “0” transfers you into the SpeechAttendant® application
  2. From within the SpeechAttendant® application – “0” is not a valid option
What happens if I dial “0” from the phone on my desk in my office?

“0” from any internal telephone will be transferred to the SpeechAttendant® application.

Will I still be able to enter the extension number if I know it?

Yes – you can enter the extension number at any time during the Main Menu Greeting or at any point in the SpeechAttendant® application.

Where does the SpeechAttendant® get it's information from when processing calls?

The information used by the SpeechAttendant® application comes directly from the Faculty & Staff Directory. This is the same data source that has always been used by the Switchboard, so nothing has changed in terms of where calls will be transferred. To update a listing within your department, please go to

What do I do if my name is not pronounced correctly by the system?

Send an email to and we will provide you with instructions on how this can be corrected.

Does this mean that the operators will be laid off?

The University went through a series of layoffs during the month of June and unfortunately UTS was one of many departments impacted.

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

Great Idea Site

Great Idea