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Ongoing Maintenance

Your MAC ID password is used to gain access to a variety of services. You are reminded to protect the confidentiality of your MAC ID and associated password. Please treat them the same way as you would your bank account PIN. Do not share them with anyone. Click here for the MAC ID password strength requirement. If you suspect that your MAC ID or password has been compromised, please contact the Technology Service Desk immediately at 905-525-9140 extension 24357.

Change your MAC ID Password

  1. Visit the Change your MAC ID password utility in Mosaic.
  2. Follow the prompts.

Establish or change your personal challenge questions
Setting up your personal challenge questions allows you change a forgotten MAC ID password. This is possible through a secure web connection at anytime. It will save you a visit to BSB Room 245 for a password reset. Remember to keep confidential your personal challenge questions and answers.


  1. Visit the Update your Challenge Questions utility in Mosaic
  2. Follow the prompts.

Verify your MAC ID
Use this feature to verify your MAC ID and Password. Remember MAC ID is used for authentication and not authorization. If you successfully verify your MAC ID and password but are unable to access a MAC ID service, please contact the administrator to resolve the problem.

  1. Visit the Verify MAC ID password
  2. Follow the prompts

Forgot your MAC ID?
If you have forgotten your MAC ID, use the Find my MAC ID feature as a reminder. You will be prompted for the relevant pieces of information.

Forgot your MAC ID password?

You have a few options to reset a forgotten MAC ID password.

Option 1
Using the self service MAC ID password reset feature:

  1. Visit the Forgot your Password utility in Mosaic.
  2. Follow the prompts

Option 2
If you are unable to change or reset your own password, contact the Service Desk at extension 24357 or come to Technology Services, BSB, Room 245 (Building 11 on your campus map). Remember to have your student ID or Employee card with you. Password resets take effect immediately.


Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.

Mosaic Upgraded Interface

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

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