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Alumni & Retiree MAC ID

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MAC ID is a unique, common identifier (user name) enabling single sign-on for a number of McMaster systems and applications.

If you do not have a MAC ID, you need to contact the UTS Service Desk at extension 24357 or by email at

Upon graduation McMaster, graduates continue to be able to use their Mac ID, which allows alumni to have access to systems, such as Mosaic and Oscar. The McMaster Alumni Association offers a free email forwarding service to all graduates and information about this service can be found at


 All retirees have their Mac IDs for life. The Mac ID allows retirees accessing some of the eligible services. A retiring employee may choose to elect to keep his/her McMaster e-mail account. Retirees who have not used a McMaster email account in the past may request one using the form below.

Retiree Email Account Request Form

Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.

Mosaic Upgraded Interface

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

Great Idea Site

Great Idea