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Employee Services


The Technology Service Desk's services are available to McMaster University faculty, staff, students, Alumni and retirees. Staff are available to answer short questions by phone, email or in person. For customer calls that are lengthy or require specialized assistance, the call will be referred to the appropriate UTS staff.

  • Phone: 24357
  • Email:
  • Location: BSB-245
  • Hours: 8:30am - 4:30pm Monday to Friday
  • Closed on University holidays

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

Great Idea Site

Great Idea