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University Technology Services

Getting Connected

Our goal is to provide an accessible, secure, and robust University network so reliable that it 'seems invisible'; we want the community to trust that their network will work all the time. Our mandate is the provision of client service and support for voice and data communications. We manage a complex network which links McMaster buildings together and to the world, provide access to the Internet and research networks. We arrange telephone and data connections, offer long distance and wireless services, plan for growth in new and renovated facilities, and upgrade technology to meet client needs and optimize performance.


Information of how to get your computer connected to the network. Office, residence, wireless, VPN etc.


All telephone needs can be found here. Telephone connections and repairs, mobile, teleconfrencing, long distance calling, fax, dialing instructions, etc.

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

Great Idea Site

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