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UTS Service Catalog

Client Services

The Client Services Group is responsible for providing quality service and Level 1 priority support focused at administrative departments for issues arising from a defined set of services and software applications. The Client Services group also gives best effort support for services and software that fall outside the supported software list. We also train and provide documentation for customers on how to use new or changed services. 

General Services

  • Software installation and removal
  • Support for enterprise wide site licensed software
  • Virus and malware removal
  • Software troubleshooting
  • Liaise with Enterprise Network Systems, Technology Service Desk, Enterprise Systems, and other UTS groups on behalf of administrative departments and administrative staff

Desktop Services

  • Email client software support
  • Virus software support
  • Application software support for administration units

LAN Services

  • MacDrive setup and configuration
  • Review and analyze potential software for supported software list.
  • Testing and deploying new supported operating systems and applications

Consulting Services

  • Consulting and advice
  • Limited assistance available for specialized departmental software applications
  • Advice on hardware/software standards

Education Services

  • Maintain hardware and software for all 8 UTS managed student computer labs
  • Documentation for supported software and services (TrendMicro, etc.)