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Citrix - Known Issues

Citrix Logo

The download link is not displayed when I go to the Citrix page.

Clients get prompted to install the Citrix Receiver client or web plug-in even though it is installed.

Clients can log into Citrix, but upon clicking an icon, nothing appears to happen.

Clients see the browser download a "launch" file (e.g. launch.jsp or launch.ica, etc.).

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at

Service Desk

Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

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