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Citrix - FAQ

Citrix Logo


The Citrix application is the chosen application for accessing Hyperion and Hyperion Financial Reporting Studio. Once the application (Citrix Receiver) is downloaded and installed on your machine, authorized users will be able to log into Hyperion and Hyperion Reporting Studio.

System Requirements

Operating System Requirements:

  • Windows: Windows 10 (Professional), 7 (Professional)
  • Mac: OS X 10.12 (Sierra)

Browser Requirements (most current versions of):

  • Mozilla Firefox
  • IE
  • Chrome
  • Safari

Installation / Upgrading Citrix Receiver Software

The steps to download and install / upgrade Citrix are straight forward.

Download Instructions

Citrix Receiver Client Removal Information

Windows 7 Removal Instruction

Windows 10 Removal Instruction

Addtional Support

For assistance or at any time you believe that the security of your computer may have been compromised, please contact the Service Desk immediately at or extension 24357.

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at

Service Desk

Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

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