905-525-9140, ext 24151

McMaster University Student Centre (MUSC) Room 210/211


Mandate of the Ombuds

The mandate of the Ombuds Office is twofold in nature. First, the Office provides an independent, impartial and confidential process through which members of the University may pursue the just, fair, and equitable resolution of any student-related issue. Secondly, the Office makes recommendations, where appropriate, for changes in MSU and university student-related policies and procedures and promotes discussion on student-related matters of institution-wide concerns.

  • What is the Ombuds Office?

    The Ombuds Office provides free independent, impartial, and confidential dispute-resolution advice and assistance on student-related issues to all members of the McMaster community. The Ombuds Office also promotes discussion of institution-wide concerns and makes recommendations for systemic changes as appropriate.

    How can the Ombuds Office help me?

    The Ombuds is available to assist in the resolution of student-related complaints and concerns, especially those that have not been addressed through the usual channels. The Ombuds can:
    •Explain University policies and procedures and how they affect you
    •Objectively review your situation
    •Help to develop options
    •Assist you in pursuing a resolution
    The Ombuds is not a decision-maker, however, after determining the facts of a situation, they may make a recommendation to remedy the situation

    Who can visit the Ombuds Office?

    Any member of the community can visit the Ombuds Office for information and referrals. The Ombuds can provide dispute-resolution assistance to:
    • Students
    • Applicants
    • Former Students
    • Staff and Faculty regarding student-related matter

  • What does the University Ombuds do?

    The Ombuds acts as a source of general information and referral, assists in the resolution of individual complaints, and may conduct investigations and make systemic recommendations as appropriate.

    What types of academic issues does the Ombuds handle?

    Individuals can visit the Office regarding:
    •Appeals or petitions
    •Academic dishonesty or research misconduct
    •Withdrawals or reinstatements
    •Course rules or management
    •Supervisor/ thesis issues

    What types of non-academic issues does the Ombuds handle?

    Individuals can visit the Office regarding:
    • On-campus employment
    • Residence life
    • Clubs and associations
    • Financial matters
    • Quality of McMaster University service
    • Behavioural and professional codes of conduct