The Ombuds Office provides free independent, impartial, and confidential dispute-resolution advice and assistance on student-related issues to all members of the McMaster community. The Ombuds Office also promotes discussion of institution-wide concerns and makes recommendations for systemic changes as appropriate.
The Ombuds is available to assist in the resolution of student-related
complaints and concerns, especially those that have not been addressed through the usual channels. The Ombuds can:
•Explain University policies and procedures and how they affect you
•Objectively review your situation
•Help to develop options
•Assist you in pursuing a resolution
The Ombuds is not a decision-maker, however, after determining the facts of a situation, they may make a recommendation to remedy the situation
Any member of the community can visit the Ombuds Office for information and referrals.
The
Ombuds can provide dispute-resolution assistance to:
• Students
• Applicants
• Former Students
• Staff and Faculty regarding student-related matter
The Ombuds acts as a source of general information and referral, assists in the resolution of individual complaints, and may conduct investigations and make systemic recommendations as appropriate.
Individuals can visit the Office regarding:
Individuals can visit the Office regarding:
• On-campus employment
• Residence life
• Clubs and associations
• Financial matters
• Quality of McMaster University service
• Behavioural and professional codes of conduct
