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UTS Supported Software

Administrative and infrastructure computing support is provided by University Technology Services (UTS).
Instructional support is provided by Learning Technologies Research Centre (LTRC).
Research support is provided by Research & High Performance Computing Support (RHPCS).

 


Databases

Software
Version
Support Category
Source
Description/Changes in status
MS Access
2016
1
Titles
Part of MS Office 2016 Suite
MS Access
2013
1
Titles
Part of MS Office 2013 Professional Suite

Desktop Client Software

 

Software
Version
Support Category
Source
Description/Changes in status
MS Edge Current Version
1
Microsoft
Web Browser-Mosaic, Confluence and JIRA do not support MS Edge. Customers must continue to keep versions current in order to receive support (as part of the troubleshooting process).
MS Internet Explorer Current Version
1
Microsoft
Web Browser-Customers must continue to keep versions current in order to receive support (as part of the troubleshooting process). Click here for more information (https://www.microsoft.com/en-ca/WindowsForBusiness/End-of-IE-support).
FireFox Current Version
1
Mozilla
Web Browser-Customers must continue to keep versions current in order to receive support (as part of the troubleshooting process).
Chrome Current Version
1
Google
Web Browser-Customers must continue to keep versions current in order to receive support (as part of the troubleshooting process).
MS Outlook
2016
1
Titles
Email Client - Part of the MS Office 201 Professional Suite
MS Outlook
2013
1
Titles
Email Client - Part of the MS Office 2013 Professional Suite
Mozzila Thunderbird 24 & up
1
Mozilla
Email client


Presentation

Software
Version
Support Category
Source
Description/Changes in status
MS PowerPoint
2016
1
Titles
Part of MS Office 2016 Pro Suite
MS PowerPoint
2013
1
Titles
Part of MS Office 2013 Pro Suite

Operating Systems

Software
Version
Support Category
Source
Description/Changes in status
MS Windows
Windows 7 Pro
1
Titles
Operating system for
Intel-based computers
MS Windows
Windows 10 Pro
1
Titles
Operating system for
Intel-based computers


Spreadsheets

Software
Version
Support Category
Source
Description/Changes in status
MS Excel
2016
1
Titles
Spreadsheet part of MS Office
2016 suite
MS Excel
2013
1
Titles
Spreadsheet part of MS Office
2013 suite


Virus Protection

Software
Version
Support Category
Source
Description/Changes in status
TrendMicro
Current
Version
1
UTS
Anti-Virus Software https://antivirus.mcmaster.ca


Word Processors

Software
Version
Support Category
Source
Description/Changes in status
MS Word
2016
1
Titles
Word processor part of MS Office 2016 Pro Suite
MS Word
2013
1
Titles
Word processor part of MS Office 2013 Pro Suite

Last Revised Date: April, 2016


Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

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