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University Technology Services

Guidelines for Dell Laptop Battery Recall

Dell is voluntarily recalling certain Dell-branded batteries in their laptops below. To read more about the recall visit Dell.

  • Latitude: D410, D500, D505, D510, D520, D600, D610, D620, D800, D810
  • Inspiron: 500M, 510M, 600M, 700M, 710M, 6000, 6400, 8500, 8600, 9100, 9200, 9300, 9400, E1505, E1705
  • Precision: M20, M60, M70, M90
  • XPS: XPS, XPS Gen2, XPS M170, XPS M1710

To determine your laptop model, shutdown your laptop and look in the following places:

  • Turn it over to look for the model and make on the bottom.
  • Look on the laptop cover for the brand or make
  • Open the laptop look around the keypad and the monitor for the make and model.

In addition, these batteries MAY have also been provided in response to service calls. The batteries were shipped to customers between April 1, 2004 and July 18, 2006. The words "DELL" and "Made in Japan" or "Made in China" or "Battery cell made in Japan, Assembled in China" or "Assembled in Taiwan" are printed on the back of the batteries.

The following battery models, only, MAY be subject to recall:

 1K055

 C5446

 F2100

 KD494

 W5915

 Y1333

 3K590

 C6269

 F5132

 OR331

 X5308

 Y4500

 5P474

 C6270

 GD785

 M3006

 X5329

 Y5466

 6P922

 D2961

 H3191

 RD857

 X5332

 

 C2603

 D5555

 J1524

 TD349

 X5333

 

 C5339

 D6024

 JD616

 U5867

 X5875

 

 C5340

 D6025

 JD617

 U5882

 X5877

 

These part numbers are printed on the back of the battery as illustrated below.

image

 

Step 1.

To determine whether your battery is affected by this issue, you should  click here. The website will direct you to find and enter an identification number from the back of your battery so as to determine whether the battery is affected by this issue. If the battery is subject to this recall you will be automatically connected to a replacement order form. Dell will also provide a means for you to return the affected battery for proper disposal.

 

Please contact the Service Desk if you have questions at extension 24357 or send email to uts@mcmaster.ca.

 

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Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
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Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
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Service Catalogue:
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