Systems Renewal is the art and science of integrating processes, people and data as described in Vision 2020. Its progress and success will be influenced by your many contributions, enthusiasm, dedication and hard work. Our commitment to engage the McMaster community in every step of this challenging journey begins with the Systems Renewal website.
It is inspired by beautiful fractals - a reflection of complex simplicity that describes the goals of Systems Renewal at McMaster. Transparency and multiplicity are key characteristics of the website's purpose, gleaming through the digital art piece that was graciously provided by digital artist Realeoni.

This undertaking is a long but exciting voyage, so all aboard. Course - Systems Renewal!

Signs of global warming should make us all think about our impact on the environment - our environmental footprint. A new focus is emerging for IT leaders to support environmental sustainability through business transformation and IT innovation.

At McMaster, UTS is taking steps to make IT Greener. I welcome you to unlock the Green IT Website that showcases our commitment to environmental sustainability. Please proceed through the door.

Understanding and adopting the ITIL (Information Technology Infrastructure Library) framework has become vital to effectively managing Information Technology in any organization. ITIL's best practices provide guidance on various aspects of IT while allowing for the uniqueness of McMaster 's environment.

We take our first steps towards enabling and adopting ITIL principles by documenting the core services we provide to the McMaster community and presenting it to you, our customers, in an easy to use online format.

We invite you to browse our Service Catalogue that is based on the ITIL framework and inspired by card catalogue systems used in libraries.

The first step will take you to the UTS Service Catalogue.

UTS continues to take steps aimed at improving technology service delivery. The contract between McMaster University and DELL Canada Inc. demonstrates our commitment to continuous improvement and is aligned with the objectives of Vision 2020's strategic direction supporting a "Renewed Focus on Service Delivery."

This initiative is the result of a collaborative effort between UTS and Purchasing Services at McMaster University, the City of Hamilton, and Mohawk College of Applied Arts and Technology.

Highlights of the contract as it pertains to service delivery is now available for your review with a click of the mouse.

Released in June 2011, Accessibility Standard for Information and Communications guides McMaster University on how to help people with disabilities accessing sources of information that are available.

By fine-tuning our web authoring practices, understanding new technologies, collaborating with vendors and searching for techniques allowing continuous improvement, positions us as a responsible and committed institution that makes its mark in this digital world by making it more accessible.

We continue to develop our good practices while complying with AODA integrated standards and pleased to share them with you in the following pages.