Network Shared Drives Network Shared Drives

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Q. When performing the DOS command to add/delete a member to/from a group, I am getting the following message: "System error 1355 has occurred. The specified domain either does not exist or could not be contacted." What do I do?

A. Your computer is not on the domain. Please contact UTS Service Desk at uts@mcmaster.ca to have your computer added to the domain.

Q. When performing the DOS command to add/delete a member to/from a group, I am getting the following message: “System error 5 has occurred. Access is denied.” What do I do?

A. You do not have the proper rights. The designate (as advised to us by your Manager/Director/Chair) has been given the rights to make any changes and complete the remediation through the share control group. If the designate has changed, please let us know so that we can have you added to the share control group.

Q. Can we have more than one person as a designate?

A. Yes. The current designate can add another person to the share control group by using the DOS command to add a member to a group:

  • net group g.yourgroupname_share_control /add /domain
Q. I'm not sure what to do. How do I start the remediation process?

A. First, review the instructions on the project website at the following link:

https://www.mcmaster.ca/uts/services/networkdrives/index.html

Then, look at the group members list. You can use the DOS commands to view what is currently on the system and update the list by adding or removing individuals using the add/delete members DOS commands.

Next, update permissions on the folders of your shared drives. Pay particular attention to folders on the Designate List(s) that were provided which are shown as having permissions that are “Not Inherited.”

Q. I've finished updating the group member lists. Is there something else I need to do?

A. The second part of the remediation process is to review and update the permissions on all of the folders on your network shares. To facilitate the remediation for you, we provided a list of all of the folders as well as a list of all of the shares to which the group(s) you are remediating is/are assigned. The reports were taken at a specific point in time and folders have most likely changed. You can look on your computer to view the current shares and folders.

Q. If I've updated the group access, why do the folder permissions need to be reviewed/ updated?

A. Individuals may have been granted access to folders outside of group memberships, particularly to folders with confidential or sensitive information. In order to manage permissions effectively and troubleshoot future access control problems, it is recommended that you provide access to shares/folders through group membership. If you require a new group to be created, please submit your request via IPACs at http://www.mcmaster.ca/uts/

Q. Why is this remediation required?

A. The remediation was mandated by Internal Audit following the audit in December 2014. Individuals were found to have access to network shares who were no longer with the University or who had inappropriate access because they had retired or moved on to other areas in the University.

Q. Can we use a Mac computer to do the remediation?

A. No. The rights, privileges, and permissions of user accounts and group memberships are specific to the Windows operating system. You will have to sign-on to a Windows computer to complete the remediation.

Q. When do we have to have all of the remediation complete?

A. The project completion date is February 29, 2016.

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
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Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
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Service Catalogue:
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