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Usernames/Passwords

Email ID

Employee

A McMaster e-mail account is provided to all McMaster Employees upon activation of their macid. Currently there is a quota of 4 GB per account set for employees' email accounts and therefore careful management of one email is strongly advised. Any email accounts not accessed for longer than 13 months are subject to deletion without prior notice. McMaster email may be accessed through an email client (e.g. Outlook) or using a web interface (ability to access it through Internet).

Email is backed up nightly and retained for 7 days. To request a restore please contact the UTS Service Desk via uts@mcmaster.ca or you can enter the request through our online tool servicedesk.mcmaster.ca. Restoring an email account is a billable service, so please be sure to include a chartfield code.

Student

Every registered undergraduate student is eligible to get a McMaster StudentMail email account powered by Google with 25GB of space. Your email account can be accessed at https://studentmail.mcmaster.ca.

Every graduate student is also eligible to get a McMaster StudentMail email account powered by Google with 25GB of space. Your email account can be accessed at https://studentmail.mcmaster.ca.

  • You must be enrolled in classes for the current semester in order to qualify for a McMaster email account. This account must be activated before you can use it.
    To activate your email account:
    • Log in to Mosaic https://mosaic.mcmaster.ca/
    • select "Manage your Email Services" from the Home tab.
    • Click on the "Activate your Email account" button.
    This will create your account and it will be fully functional within 24 hours.

  • If the password is forgotten, you may reset it by answering your challenge questions (they were setup during the activation process) https://mosaic.mcmaster.ca/psp/prepprd/EMPLOYEE/MCM_PSFT_BO/c/MCM_CUSTOM_MENU.MCM_MACID_FGOT_PWD.GBL

  • Alumni

    Alumni may choose to forward their McMaster email to their personal email account without having the ability to send messages from their McMaster email account.

    This is a self service option in mosaic. Alumni can log into Mosaic, select "Manage your Email Services" from the Home tab. Insert the email account to which you would like your mail forwarded, and set it as the primary account. Changes made in this screen will take effect the following morning. For assistance with this, please contact the UTS Service Desk via email uts@mcmaster.ca

    For more information on Mac IDs please visit our website: http://www.mcmaster.ca/uts/macid/alumni_retiree_macid.html

    Retiree

    A retiring employee may choose to retain McMaster email account. Such email can be used "for life." Should such accounts become inactive for 13 months they will be deleted without prior notice.

Employee

Student

There is no cost for this service.

Alumni

Every graduated student at McMaster University is eligible to sign up for E-mail Forwarding (free service). This service forwards e-mails sent to your McMaster account to an alternate e-mail account of your choice. This service does not provide you with a McMaster e-mail account; it only forwards messages to your alternate e-mail account. To sign up for this service please fill out the online form at http://alumni.os.mcmaster.ca/s/1439/start.aspx

Retiree

There is no cost for this service.

Employee

Email must be activated through Mosaic after MACID activation

To activate your email account:
  • Log in to Mosaic https://mosaic.mcmaster.ca/
  • select "Manage your Email Services" from the Home tab.
  • Click on the "Activate your Email account" button.

Student

Student emails are self-activated. Email service is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Note' email.

Alumni

Email forwarding service is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Note' email.

Retiree

Email service is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Note' email.

MAC ID

MAC ID is McMaster username that is unique to an employee, student, visitor or guest and is used to access various network resources.

To change your MAC ID password visit: Mosaic MAC ID Management

If the password is forgotten, you may reset it by answering your challenge questions (they were setup during the activation process) https://mosaic.mcmaster.ca/psp/prepprd/EMPLOYEE/MCM_PSFT_BO/c/MCM_CUSTOM_MENU.MCM_MACID_FGOT_PWD.GBL


Employee

MAC ID is your McMaster username that is unique to an employee and is used to access various network resources such as:

  • Virtual Private Networking to McMaster
  • Network Shared Drives
  • use of on campus antivirus program free of charge
  • wireless access on campus
  • McMaster email account
  • Business Applications, e.g. Mosaic, CHA, mandatory AODA training

A new employee will be provided a macid and activation key by Human Resources on their first day of work or before. The employee will then be required to activate the macid at https://mosaic.mcmaster.ca/psp/prepprd/EMPLOYEE/MCM_PSFT_BO/c/MCM_CUSTOM_MENU.MCM_MACID_ACTIVATE.GBL . This allows them to create a new password and set up challenge questions and answers.

Student

MAC ID is your McMaster username that is unique to a student and is used to access various McMaster resources such as:

  • UTS Student Labs
  • Wireless access on campus
  • McMaster email account
  • Avenue to Learn
  • Oscar
  • Online Voting System

Applicants are preassigned a MAC ID upon applying to McMaster University. An applicant must Activate their MAC ID by going to https://applicants.mcmaster.ca and supplying the necessary information that is in the acknowledgment email.

Generic/Deparmental/Role Based

These three types of accounts represent non-person specific entities.

  • Generic Accounts are used to receive and send email that may be specific to an event, study, or area of interest.
  • Departmental Accounts are used by various departments on campus to recieve and send email specific to that department and redistribute to appropriate people within the department for response.
  • Role Based Accounts are used to receive and send email to a specific role within the university such as dean, admin etc.

Accounts of these type must, by default, have an expiry date that may be extended upon request by the account sponsor.

Guests

If you are hosting an event that requires guests to have access to wifi while on campus, please send an email to uts@mcmaster.ca with the following information: the name of the event, the number of guest IDs required, the start date and the end date of the event. The request must be submitted by a McMaster employee.

There is no cost for this service.

Employee

MAC ID for employees is setup by Human Resources on or before the date of hiring..

Student

MAC IDs for students are self activated.

Guest

MAC ID for guests is setup within 3 business days from the day of a request by the McMaster Department to the UTS Service Desk via uts@mcmaster.ca.

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

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