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Student Services

General Information

Location

UTS manages several computer labs located in 3 different buildings on campus:

  • Burke Science Building (BSB) Rooms 241, 242, 244 ,249
  • John Hodgins Engineering Building (JHE) Rooms 233, 234
  • Kenneth Taylor Hall Building (KTH) Rooms B121, B123

The computer labs are available to all undergraduate students during the hours of operation. Specific lab rooms may be unavailable during course bookings.

Hours

Hours of operation for computer labs differ depending on the time of year. The current lab hours can be found below: http://www.mcmaster.ca/uts/lab_facilities/labs/lab_avail/hours.html.

Applications

Many software applications are available in the UTS student computer labs.

For a complete list of applications currently available in UTS labs please visit: http://www.mcmaster.ca/uts/lab_facilities/labs/software_avail/index.html


For more information on computer labs please visit our website: http://www.mcmaster.ca/uts/student_services.html


There is no cost for undergraduate students to use computer labs.

Computer labs are open during hours of operations: http://www.mcmaster.ca/uts/lab_facilities/labs/lab_avail/hours.html

Lab Bookings

Academic Bookings

UTS computer labs are primarily available for undergraduate classes.

All full time undergraduate classes that require computer lab space must be booked through Registrar's Office.

All sporadic (one or several booking per term) academic bookings are done through the McMaster Room Booking System (MRBS). To book with MRBS please contact stsadmin@mcmaster.ca. Bookings and available timeslots can be viewed at http://mrbs.mcmaster.ca.

Non-academic Bookings

The UTS computer labs are also available for non-academic bookings throughout the year for things such as conferences, seminars or workshops. Any booking that is not listed in the McMaster course calendar is considered a "non-academic booking". These are considered paid bookings and must be booked through UTS. Please check the Cost and Service Level Agreement tabs for more information.


For more information please visit the Student Computer Labs pages. http://www.mcmaster.ca/uts/lab_facilities/labs.html

Academic Bookings

There is no cost for undergraduate students to use computer labs.

Non-academic Bookings

Our cost model is currently under review. Please contact stsadmin@mcmaster.ca for the quote based on your requirements.

Computer labs are open during hours of operations: http://www.mcmaster.ca/uts/lab_facilities/labs/lab_avail/hours.html

Non-academic bookings may be arranged outside of hours of operation. For further information please contact stsadmin@mcmaster.ca

Lab Software Requests

UTS labs provide access to a number of standard and faculty/course specific software applications. A request to install a specific software application is possible. Logon to IPACS at https://servicedesk.mcmaster.ca to make your software installation request.

Please check Service Level and Cost sections for additional information on turnaround time and associated cost.

Academic usage of the lab:The requester is responsible for cost of any faculty/course specific software applications and their licensing.

Non-academic usage of the lab:The installation and configuration of any software is subject to UTS hourly charge http://www.mcmaster.ca/uts/currentrates.html

A minimum of 15 business days is required to do the installation. Requested software must be tested by the requestor at least 5 business days before class/course commencement..

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

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