Skip to navigation content (Press Enter).

> Service Catalogue > Voice & Data Communications
banner image

Voice & Data Communications

Deskphones

New

New phones can be rented on a per month basis by your department. Our on-line work order system is filled out by your department coordinator.

To request a new phone, departmental coordinators are asked to log the request thru PhoneWorks: http://telecom.mcmaster.ca/login.cfm

Repair

Any malfunctioning phones should be reported to the UTS Service Desk via uts@mcmaster.ca or ext. 24357. Please provide the following information when contacting us:

  • A description of the problem
  • The extension number of the phone with the problem
  • The location of the phone (building and room number)
  • Complete contact information (name, extension and location)

For more information on your desk phone please visit http://telecom.mcmaster.ca/reference.cfm

Voicemail

Telephone messages can be left in a voicemail box. Once a new phone is activated a choice may be made to have a voicemail setup. Voicemail only can also be setup that does not require a phone device.

For more information on Voicemail Tutorial please visit: http://telecom.mcmaster.ca/training/callpilot/6122/index.cfm

Long Distance PIN

Employees at McMaster University may choose to use a Long Distance PIN for their long distance calls.

To request a long distance PIN, departmental coordinators are asked to make the request through Phone Works: http://telecom.mcmaster.ca/login.cfm

New

One time service charge is $70 (pre-wired). For jack required installs, contact telecommunications. Monthly phone rental ranges from $28.30 to $50.30 a month depending on phone type chosen.

Repair

The cost of this service is included in your monthly phone fee.

Voicemail

Cost for the mailbox is included in the new phone monthly fee. For current telephone charges please visit http://telecom.mcmaster.ca/optional_pricing.cfm

Long Distance PIN

There is no cost getting the PIN. Only the cost of making the actual long distance calls will apply. For current charges please visit http://telecom.mcmaster.ca/rates.cfm?i=A

New

7-10 business days is required in order to schedule this work.

Repair

A technician will address the repair within 24 business hours.

Voicemail

Next business day after the phone extension is activated.

Long Distance PIN

PIN is provided 2 business days after a request is received.

Network Jacks

Network jacks are provided in office areas and labs as part of building infrastructure. Additional network jacks can be requested at departmental expense.

Cost varies depending on the building.

UTS employs a contractor to carry out the work. Estimated turnaround time will be provided once the request is processed.

Off Campus Access - VPN

Access to on campus resources from home or any other off campus location is possible through VPN. VPN must be installed and your MAC ID used in order to make a connection.

For more information and installation instructions please visit http://www.mcmaster.ca/uts/network/vpn/

There is no cost for this service.

This service is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Notice' email from off campus locations only.

Smartphones

Corporate Offer* - for business use, billed through University account.

Individual Employee Offer - personal use for McMaster Faculty & Staff.

*Please note for activations and changes to your Corporate Account, you must contact your Departmental Account Authorizer.
Rogers Wireless | Bell Canada | Telus Mobility

Rogers Wireless

Employee Offer

For the Roger Wireless Employee Offer visit http://www.corporatewireless.ca
User the following information to login:

  • Username: McMaster
  • Password: University

Corporate Offer

For the Roger Wireless Corporate Offer visit http://www.corporatewireless.ca
User the following information to login:

  • Username: university
  • Password: corporate

For more detailed information, please contact:

Rogers Wireless representative Jason Nicol, 905-512-2461, Jason.Nicol@primecomms.ca

Bell Canada

Login to the National Wireless site, using the appropriate login information below, to select a phone and view rate plans offered by Bell Canada. https://nationalwireless.wirelessdealer.ca/nationalwireless/login.asp

Corporate Phone Offers

For the Bell Canada's McMaster Exclusive Communication Ordering Site, login to the site with the following information:

  • Login: mcmaster1
  • Password: corp

For more detailed information, please contact:

Bell Mobility representative Karen Patterson, 905-304-6611 or Mobile 905-517-1691, kpatterson@natcel.com

Telus Mobility

Login to the Mobile Communications Services site, using the appropriate login information below, to select a phone and view rate plans offered by Telus Mobility. https://mobilecomm.wirelessdealer.ca/mobilecomm/login.asp

Corporate Phone Offers

For the TELUS/McMaster University Portal, login to the Mobile Communications Services site with the following information:

  • Login: mcmastercorporate
  • Password: 2012

Employee Purchase Plan (EPP)

For the Corporate Individual Liability Program, enter the promotional code on the Mobile Communications Services site:

  • Promotional Code: mcmaster

For more detailed information, please contact:

Telus Mobility representative Shannon Paige, 905-573-2388 or Mobile 905-971-8440.

Rogers Wireless representative Jason Nicol, 905-512-2461,  Jason.Nicol@primecomms.ca

Bell Mobility representative Karen Patterson, 905-304-6611 or
Mobile 905-517-1691, kpatterson@natcel.com

Telus Mobility representative Shannon Paige, 905-573-2388 or
Mobile 905-971-8440.

Student Residences

General Information:

Students may request a telephone extension installation in their residence room by completing the on-line request form. Requests can only be submitted after completing the residence move-in process. Please note, students are not able to request a phone prior to their arrival in residence.

Students may request a telephone extension installation in their residence room for the academic year (September-April). Requests can only be made after the move-in/check-in process has been completed. Please bookmark this page and return after move-in weekend to complete the on-line request form.

Students will receive an auto-generated email confirming this request. Phones will be installed on a first come, first serve basis. Following the phone installation, students will receive an email to confirm the extension and voice mail information.

To submit your request for a phone now, please click here.

For more information on Phone services provided in Student Residences please visit our website:

http://www.mcmaster.ca/uts/maconline/maconlinevoice.html

Local and toll free calls are free of charge. Long distance call plans are currently under review.

Free voicemail and free call display is provided with each phone.

This service is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Notice' email.

Teleconference

Telecommunications offers a variety of services to assist you with your teleconferencing needs. We provide in house teleconferencing services and in addition we offer you the convenience of booking your teleconference meetings through Bell Canada.

We also offer conference unit rentals for those who wish to connect to a teleconference meeting in a group environment from an on campus location.

To request a telecom teleconference booking, please complete the request form:

http://telecom.mcmaster.ca/login.cfm

For Bell Teleconferencing, please visit:

http://telecom.mcmaster.ca/bellteleconferencestart.cfm

To request a teleconference unit rental, the departmental coordinator is asked to log the request through PhoneWorks:

http://telecom.mcmaster.ca/login.cfm

For more information on Teleconferencing please visit our website:

http://telecom.mcmaster.ca/Telecom_Teleconferencing.cfm

Telecom Teleconferencing: $25 per call.

Bell Teleconferencing: Contact Bell Conferencing Services at 1-800-667-3678 or visit:

http://www.conferencing.bell.ca/en/conferencing_solutions

Conference Unit Rental: $70 (includes delivery and demonstration)

2 hours advanced notice is required for Teleconference setup. You may use your desk phone to hold teleconference or rent a conference Unit. 24 hours notice is required to book the Unit.

Voicemail to Email

This service automatically forwards new voice messages to any email address you choose as a .WAV file attachment. You can listen to your voicemail messages from within any email client or mobile device.

Request this service:

  1. Must have a campus voicemail box and an existing email account to use the service
  2. Your Departmental Coordinator can login and submit a Telephone Work Order requesting the service on your behalf using our PhoneWorks system. To request Voicemail to Email now, please visit http://telecom.mcmaster.ca/workorder.cfm

Using Voicemail to Email service allows you to:

  • Play voicemail messages on your computer using MediaPlayer, QuickTime, etc
  • Play voice messages on your mobile device
  • Email messages containing the voice message attachment can be forwarded to other email recipients
  • Voice messages can be archived and sorted using folders in the user's email client or compute

For more information and user instructions, please visit:

http://telecom.mcmaster.ca/vmail_to_email.cfm

One time initial set up fee - $40.00

Monthly fee - $10.00

Your request will be processed in 5-7 business days upon its receipt from the Departmental Coordinator.

Wireless Access on Campus

McMaster University has WiFi in most public areas ready. Mobile users may invoke an Internet browser, log in with their Mac ID in order to get connected to the Wireless network.

Please check the list of areas for the current Wireless coverage:

http://www.mcmaster.ca/uts/network/wireless/wlscoverage.htm

Detailed information on Wireless at McMaster is available on our website: http://www.mcmaster.ca/uts/network/wireless/


Additional wireless coverage may be requested by a department at departmental expense.

There is no cost for this service.

Wireless access is available 24/7 with the exception of scheduled maintenance in the 'Technology Service Note' email.

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

Great Idea Site

Great Idea