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Business Application Support

Citrix Farm

Citrix XenApp is a technology solution that allows users to access published (or shared) applications through a web interface. Applications are installed on the Citrix XenApp servers and then accessed using the client browser, allowing many OS platforms to run the applications (Windows, Linux, Mac). Citrix is the method used to connect to specific McMaster applications - MacVIP (Payroll) and SAS BI/FM.

Recommended web browsers are Internet Explorer and Mozilla Firefox.

To apply for Citrix access, please fill out an application form: http://www.workingatmcmaster.ca/med/document/Security-Profile-Request-Form-%28Jan2010%29-1-49.pdf

For installation instructions, FAQs, etc. please refer to the following page: http://www.mcmaster.ca/uts/vip/citrix/index.html

Under Development

For issues with Citrix, please contact the UTS Service Desk at uts@mcmaster.ca or at ext: 24357

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

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