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University Technology Services

Terms & Conditions of Telephone Use "2007"

The Terms and Conditions of Telephone Use have been designed to best serve its users, to comply with various regulations and codes and to ensure that inappropriate use by one individual does not interfere with others. This document is intended to supplement the McMaster Residence Code of Conduct. The MacOnline Telephone service includes a connection to the McMaster University Telephone system, advanced set features and voicemail. Each resident student at McMaster has the privilege of using the MacOnline service. Certain restrictions apply and the privilege may be revoked at any time. You may incur charges while using this service. You are personally responsible for all charges, including applicable taxes
(i.e. long distance, directory assistance, damages/repairs, etc.).

* Delinquent accounts will be sent to CREDIT COLLECTION for processingg


Telephone sets are digital voice over IP. As such, these sets will NOT work if taken home. Sets brought from home will not work with our telephone system, as they are most likely analog. The telephone set and all associated wiring has been rented to you and remains the property of McMaster Telecommunications. You must not change or tap into this wiring in any way. You are responsible for all loss or damages to telephone set. Service charges are as follows:

  • Administrative service charge $25.00 +
  • Replacement handset $25.00
  • Replacement line or curly cord $15.00
  • Replacement jack $25.00
  • Replacement set $400.00
  • Replacement cabling $25 to $248
    (must be inspected by telecom technician to determine extent of damage)

Each student is assigned an extension number upon check in. It is the responsibility of each student to ensure that they are residing at their assigned extension. Telecommunications will not accept any room or bed changes from students.


Each student has the option of having his/her extension unlisted. It is the responsibility of the student to make this request through Telecommunications. Any student requesting to be unlisted will not appear at the switchboard. Anyone attempting to reach you without your extension number will be required to contact Security Services. You may change your status from Listed to Unlisted or vice versa at any time. New extension numbers WILL NOT be provided unless requested by Security Services.


Each student will be assigned a personal voicemail box. Each voicemail box will initially be set with system greetings and passwords (1 followed by your ext. number is your password). It is recommended that each student record his or her own personal greeting and change the password. This is important as each mailbox is initially set with a generic password that others can access until you create your own. Voicemail will be revoked if there are any reports of obscenities in greetings or messages. As there is limited storage capacity, ALL messages are deleted after 14 days. It is the responsibility of the student to report any harassing messages to security for investigation within this time frame before the messages are deleted, as they are not retrievable after they have been deleted.


Each telephone is programmed to allow unrestricted local calling. Please familiarize yourself with local areas, as you will NOT be credited for calls made locally using your authorization code. To dial locally, press 9 and then the 10 digit local number. All 1-900-xxx-xxxx and 1-700-xxx-xxxx numbers are restricted from our system. All Bell calling card and Call-me card calls must be processed through our main switchboard. Dial 0 to place call. You may be asked to provide certain information for verification before call is processed. To obtain Bell directory assistance you must dial using your Authorization code. All 1-800-xxx-xxxx toll free calls are considered local. Dial 9 and then the 1-800 number.


Each student will be assigned a personal and confidential authorization code for long distance dialing from campus residences (a void cheque or credit card must be provided to set up a pre-authorization). The rates for use of this code are as follows: 6.9 per minute 24/7 within Canada and USA (1 minute increments). Overseas rates vary. Please contact our office or check our website at for exact long distance rates. Sharing of authorization codes is strictly prohibited. Each student is responsible for ALL calls made using his/her authorization code, unless investigated and re-billed by authorized telecommunications staff (see Fraud for additional details). All debit/credit adjustments resulting from the misuse of authorization codes will be subject to a $25.00 fine (payable by cash or cheque only) plus a possible time and material charge for the investigation of the calls, payable by the debtor (the person making the calls). All long distance account service will be suspended pending payment of any fines. If your code is lost or stolen, you are responsible for the use of that code until the appropriate telecommunications staff has been notified.


You will have the option of providing Selectcom with a pre-authorization plan (void cheque or credit card information) or making interact payment at our on campus location. The use of your authorization code is an extension of credit. Your calls will be billed monthly and are due on the due date indicated on your invoice from SelectCom. Any returned payments (non-sufficient funds etc) will be subject to a $20.00 administrative charge by SelectCom and may result in the disruption of your long distance privileges. You are responsible and liable for all charges resulting from the use of your authorization code until such time that you give notice to Telecommunications services to deactivate your code. Please ensure that you update Selectom with any banking or credit card changes (ie. if credit card is lost, stolen, cancelled, etc.)


You will receive an invoice each month by email. This will reflect your call details as well as a rate plan fee of $2.95 per month if the service was used that month. It will be sent directly to your McMaster email account. It is your responsibility to notify Telecommunications if you have not received a bill. All enquiries and errors must be reported to Telecommunications within 20 days of the invoice date. No adjustments will be made after 20 days. If our long distance provider deems your account delinquent, you will be notified by letter to clear the outstanding amount within 10 days. If payment is not received within 10 days you will be subject to an interruption in your long distance service. NOTE: There will be a $25.00 service charge to reactivate your long distance service (payable by cash or cheque to Telecommunications at McMaster). Telecommunications reserves the right to refuse to reinstate service.

Final billing (April usage) will be sent to your McMaster email address in May or June. We ask that all International students make final bill payment arrangements before departing McMaster University.


Unauthorized use of an authorization code to place long distance telephone calls constitutes theft of services and is a violation of McMaster University's Residence Code of Conduct. Fraudulent callers will be subject to investigation fines as well as automatic cancellation of their own long distance services and may lead to further action by Housing and Conference Services under the terms of the Residence Discipline code. If you believe that someone has fraudulently used your authorization code to place long distance calls, it is your responsibility to notify Telecommunications within the 20-day time frame. Our staff will conduct a confidential investigation and credit your bill for any charges deemed fraudulent.


Telephone service is included in your residence fees and will not be reimbursed if you choose not to use the service. Long distance service may be cancelled by either party. Telecommunications may terminate your service if you fail to abide by the terms of this agreement. If your service is terminated, you are responsible for all calls placed with your authorization code prior to such termination.


Telecommunications is not liable for telephone calls fraudulently billed to your authorization code


These features are not available through our telephone system. You will not be able to block your extension when dialing another telephone on campus. Your extension will appear on the person's display. When you dial off campus the recipient will see (905) 525-9140, with no listed extension number. Please be advised that Telecommunications has the ability to trace calls dialed from campus. Security will be informed of anyone attempting to dial out and back in to harass someone.

You will not be able to perform a last call return or a call trace. Since all calls are processed through our telephone switch we are unable to allow these features. In the case of harassing telephone calls you are required to inform Security Services. They will report the incident to Telecommunications and everything possible will be done to track the calls.


The appropriate University authority in conjunction with Housing & Conference Services will investigate violation of these terms and conditions. All or some of your McMaster privileges may by suspended during the investigation. Any further sanctions will be determined by the appropriate authorities according to their policies and in consultation with Housing & Conference Services. Criminal activity, serious cases of repeated abuse, disruption to the residence community or interference with the University Telephone system, may result in additional sanctions under the Residence Discipline code including but not limited to residence probation, behavioral contract or eviction. Proceedings under the Residence discipline code may be carried out prior to, simultaneously with, or following criminal proceedings.

Statement on Collection of Personal Information and Protection of Privacy (September 2015)

McMaster University collects and retains personal information of students, alumni and other parties, including but not limited to faculty, staff, visiting academics and private citizens using services provided by McMaster University, under the authority of The McMaster University Act, 1976. This information is used for the academic, administrative, employment-related, safety and security, financial and statistical purposes of the University, including for the administration of admissions, registration, awards and scholarships, convocation, alumni relations and other fundamental activities related to being a member of the University community, a user of services provided by McMaster or an attendee of, or applicant to, a public post-secondary institution in the Province of Ontario. The information will be used, among other things, to admit, register and graduate students, record academic achievement, issue library cards and, where applicable, local transit passes, to provide access to information systems and to operate academic, financial, athletic, recreational, residence, alumni and other University programs. Additionally, this information may be shared with other institutions of higher education in order to administer collaborative programs. Information on admissions, registration and academic achievement may also be disclosed and used for statistical and research purposes by the University, other post-secondary educational institutions and the federal and provincial governments. The names of alumni, their Faculty and program, award information, degree(s) awarded and date of graduation is considered public information and may be published by McMaster University. In addition, student photographs posted by the University in the form of individual pictures or class pictures may be publicly displayed. Aside from the foregoing, the information you provide and any other information placed in a student record, or in a personnel record, will be protected and used in compliance with Ontario's Freedom of Information and Protection of Privacy Act (RSO 1990) and will be disclosed only in accordance with this Act. If you have any questions about the collection and use of this information please contact the University Registrar, University Hall, Room 209, Student Records, Gilmour Hall, Room 108, or the University Secretary, Gilmour Hall, Room 210, McMaster University.

McMaster University may also collect personal information from other relevant sources including, without limitation, the Ontario Universities' Application Centre, secondary schools, colleges, universities and other institutions previously attended, including third-party services and test score providers where the items collected form a part of the application or admission process to a university program.

Furthermore, McMaster is required to disclose personal information such as Ontario Education Numbers, student characteristics and educational outcomes to the Ministry of Training, Colleges and Universities (the "MTCU"). The Ministry collects this data for purposes such as planning, allocating and administering public funding to colleges, universities and other post-secondary educational and training institutions and to conduct research and analysis, including longitudinal studies, and statistical activities conducted by or on behalf of the Ministry for purposes that relate to post-secondary education and training. Any information collected by McMaster for the purposes of self-identification as a member of a specific group (i.e. First Generation, First Nations, etc.) may be subject to disclosure to the MTCU by McMaster and collected by the MTCU pursuant to its statutory authority. Further information on how the MTCU uses personal information is available on the ministry's website (

In addition to collecting personal information for the purposes noted above, McMaster University collects specific and limited personal information on behalf of the McMaster Student Union, the McMaster Association of Part-time Students and/or the McMaster Graduate Students Association. These constituent student groups use personal information for the purpose of membership, administration, elections, annual general meetings, health plans and other related matters only. Please contact the relevant Student Union or Association office if you have questions about this collection, use and disclosure of your personal information and their respective privacy policies.


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