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MAC ID Terms of Use Acknowledgement

McMaster University's computing systems and networks are provided to support authorized research, education, administration, intellectual pursuits and related support service goals and objectives. Use of these facilities, including electronic communications, should be conducted in a professional and responsible manner.


I will abide by the McMaster Code of Conduct for Computer and Network Users.

The MAC ID issued to me along with my password is a unique code which identifies me to use McMaster University's computing systems and networks. It is my responsibility to guard the privacy of my password to protect against identity theft that could result in access to my personal information and the possibility of having it changed without my knowledge. I will not share my password with anyone. If at any time I feel that the confidentiality of my password has been or might be breached, I will change my password promptly and report to the University Technology Service Desk any concern that I have.


My MAC provides an e-mail address that can be used to contact me. The University may publish email addresses in a directory that is made available to other members of the McMaster community to facilitate communication consistent with the goals and objectives of the institution. The University may provide e-mail addresses to outside organizations as required for McMaster's participation in approved activities (for example, the National Survey of Student Engagement).


I understand that by using computing systems provided by the University I may be in a position to access information stored on those systems. I will abide by the McMaster University Board of Governors Freedom of Information and Protection of Privacy Act (FIPPA). This includes but is not limited to maintaining the confidentiality of personal, social, health related, protected research and other classified information to which I may have access. I understand that confidential information is to be held in the strictest confidence whether means of access to such information is verbal, documented, computerized, or otherwise obtained. Breach of confidence intentional or negligent unauthorized release of this information could lead to revocation of my computing access privilege and possible disciplinary action.


I am responsible for any information entered into the University's administrative data system using my id and password.


I have read the above and fully understand the content.

Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.

Mosaic Upgraded Interface

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

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