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Nuance SpeechAttendant®

What is Nuance SpeechAttendant®

  • Nuance SpeechAttendant™ is an application that allows callers to speak the name of the party they wish to contact and will get transferred to the correct party without the need for “operator” intervention.
  • The Nuance SpeechAttendant™ Application is to be used by internal and external customers to navigate the University’s directory to reach staff, faculty members or departments.
  • This is accomplished by a series of call flows scripted and designed to allow callers to use spoken commands to reach party they are calling without the need for an operator intervention.

What is included in the SpeechAttendant®

  • Speech enabled call processing for Staff, Faculty and Departments
  • Internal and external calls to the University

What is not included in the SpeechAttendant®

  • Speech enabled call processing for Students

Callers looking for students in Residence will be able to reach them by selecting option 3 from the “Main Menu”

 

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

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