• McMaster
  • McMaster A-Z Index
• Academics
  • Undergraduate Studies/Programs
  • Graduate Studies/Programs
  • Part-Time Studies & Continuing Education
  • Departments & Faculties
• Alumni
  • About the Alumni Association
  • Alumni Events
  • Services & Benefits
  • Programs for Alumni
  • Alumni Networking
  • Keep in Touch
  • Homecoming
  • Alumni Weekend
  • Students & Young Alumni
  • Giving to McMaster
• Discover McMaster
  • About the Campus
  • Fast Facts
  • Governance
  • History of McMaster
  • How to Get to McMaster
  • Policies, Procedures & Guidelines
  • President's Message
  • Provost & Vice-President (Academic)
  • Strategic Plan
  • Teaching and Learning at McMaster
• Future Students
  • Undergraduate
  • Graduate Studies
  • MBA Program
  • Continuing Education
  • Parents
  • Student Services
  • Virtual Tour
• Library
  • About the Libraries
  • Contact Us
  • Course Reserves
  • Library Catalogue
  • Library Services
  • My Account / Book Renewal
• Research
  • Canada Research Chairs
  • Endowed & Industrial Chairs
  • Ethics in Human Research
  • McMaster Innovation Park
  • Office of International Affairs
  • Partnership Opportunities
  • Research Centres & Institutes
  • Research Policies & Procedures
  • Science in the City
• Current Students
  • Student Affairs
  • Student Resources
    • Chaplaincy
    • Human Rights & Equity
    • Information Technology
    • Office of Academic Integrity
    • Ombuds
    • Parking & Transit
    • Registrar
    • Safety & Security
    • Student Financial Aid & Scholarships
    • Student Accounts
  • Student Government
    • Graduate Students
    • Part-time Students
    • McMaster Students Union
  • Campus Life
    • Clubs
    • Events

University Technology Services

• Nuance SpeechAttendant® Home
• FAQ
• Presentation
• Contact Us
• UTS Home

Frequently Asked Questions:

If I am transferred out of the SpeechAttendant® application, will there be someone to help me?

Yes. There will be technical support available during regular business hours for the system and for callers. 

Will I be able to press “0” to reach a live person?

No

1.  From the Main Menu Greeting, “0” transfers you into the SpeechAttendant® application
2. From within the SpeechAttendant® application – “0” is not a valid option

What happens if I dial “0” from the phone on my desk in my office?

“0” from any internal telephone will be transferred to the SpeechAttendant® application.

Will I still be able to enter the extension number if I know it?

Yes – you can enter the extension number at any time during the Main Menu Greeting or at any point in the SpeechAttendant® application.

Where does the SpeechAttendant® get it's information from when processing calls?

The information used by the SpeechAttendant® application comes directly from the Faculty & Staff Directory. This is the same data source that has always been used by the Switchboard, so nothing has changed in terms of where calls will be transferred. To update a listing within your department, please go to http://telecom.mcmaster.ca/directory

What do I do if my name is not pronounced correctly by the system?

Send an email to speechattendant@mcmaster.ca and we will provide you with instructions on how this can be corrected.

Does this mean that the operators will be laid off?

The University went through a series of layoffs during the month of June and unfortunately UTS was one of many departments impacted.