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Nuance SpeechAttendant®

Frequently Asked Questions:

If I am transferred out of the SpeechAttendant® application, will there be someone to help me?

Yes. There will be technical support available during regular business hours for the system and for callers. 

Will I be able to press “0” to reach a live person?

No
  1.  From the Main Menu Greeting, “0” transfers you into the SpeechAttendant® application
  2. From within the SpeechAttendant® application – “0” is not a valid option
What happens if I dial “0” from the phone on my desk in my office?

“0” from any internal telephone will be transferred to the SpeechAttendant® application.

Will I still be able to enter the extension number if I know it?

Yes – you can enter the extension number at any time during the Main Menu Greeting or at any point in the SpeechAttendant® application.

Where does the SpeechAttendant® get it's information from when processing calls?

The information used by the SpeechAttendant® application comes directly from the Faculty & Staff Directory. This is the same data source that has always been used by the Switchboard, so nothing has changed in terms of where calls will be transferred. To update a listing within your department, please go to http://telecom.mcmaster.ca/directory

What do I do if my name is not pronounced correctly by the system?

Send an email to speechattendant@mcmaster.ca and we will provide you with instructions on how this can be corrected.

Does this mean that the operators will be laid off?

The University went through a series of layoffs during the month of June and unfortunately UTS was one of many departments impacted.

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

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