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University Technology Services

 Eduroam

Eduroam Logo
What is eduroam?

Eduroam provides roaming wireless network access for students, staff and faculty at partner institutions. Users are able to authenticate using the same credentials as they would at their home institution. Students, faculty and staff from McMaster, therefore, can use their MAC ID to gain access to the eduroam networks at affiliated institutions. Likewise, other institution members can access the McMaster eduroam network using their usual credentials.

When logging into eduroam users must attach a realm name in order to identify their home institution. McMaster users would append @mcmaster.ca to their MAC ID when logging into any eduroam network. For example enter johndoe@mcmaster.ca if johndoe was the MAC ID. Realm identifiers must always be included when using eduroam.


Eligibility

All faculty, staff, and students of McMaster University can use the eduroam network at all educational institutes that support eduroam. A complete list of Canadian member institutions can be found here. Worldwide institutions can be found here.

Getting Connected

Each operating system will have a somewhat different configuration. McMaster eduroam network is nearly identical to the MacSecure network. For that reason, the same setup instructions can be used for both. Simply substitute the name eduroam wherever you see MacSecure (Note: the name is case sensitive and must be entered as lowercase).

What are the restrictions of eduroam?

McMaster's eduroam network is intended to be used by visitors from other participating institutions. McMaster Staff, Faculty and Students must continue to use the MacSecure wireless network already provided.

The network restrictions placed on eduroam is at the discretion of the institution providing the service. At this time McMaster University provides full access to the Internet, with the exception of a small number of protocols that have been deemed a security risk. For example the Microsoft networking protocols are not routed outside the eduroam network. There is no guarantee that eduroam will provide the same access to resources as the home or visited institution's standard wireless networks.


Help & Support

Users wishing to connect to eduroam must acquire support from their home institution only. Institutions hosting eduroam connectivity are not required to provide support to visiting guest users. For McMaster University faculty, staff, and students, please contact the UTS Service Desk either via email at uts@mcmaster.ca or via telephone at (905) 525-9140 ext. 24357


Appropriate Use

Users of the eduroam network must abide by the Acceptable Use Policy of both McMaster University and the home/visiting institution. The McMaster Code of Conduct for Computer & Network Users can be found here.


Notice

Upgrade your MAC ID password today

McMaster is strengthening its password system and all MAC ID passwords established before January 1, 2014 must be changed.

Service Desk

Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

Service Bulletins