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University Technology Services

Enterprise Networks Staff

Senior Integrated Communications Manager
Paula Brown-Hackett ext 27070
Manager, Enterprise Networks
Mike Diggins ext 27471
Systems Integration Specialist
Dave Dougherty ext 27251
Herman Poon ext 23875
Andrew Roch ext 23160
Senior Systems Administrator - Networking
Saravana (Kos) Balaratnam ext 24050
Senior Systems Administrator
Tara Pasalic ext 23332
Senior Technical Support Analyst
Marie Cerantola ext 26200
Judy Ketsetzis ext 26100
Adminstrative Assistant and Analyst
Anna DiFilippo ext 21308


Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at

Service Desk

Client Self Service:
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Location: Main Campus BSB Rm. 245
Service Catalogue:

Great Idea Site

Great Idea