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MAC ID Service Enhancement Process Guide

MAC ID was previously known as AP1, MacConnect, proxy or modem pool ID. MAC ID is not your employee or student number. It is a unique identifier assigned by University Technology Services.

Open a web browser like Internet Explorer, enter the url http://www.mcmaster.ca/uts/macid/index.html and press enter. In the left navigation menu, click on MAC ID Service Enhancement Process.

Click MacID Service Enhancement Process in the left navigation menu

If your browser is set to block pop-ups. Click on OK in the Information Bar window. Click on Gateway Login. Alternatively, click on the yellow bar with the message pop-up blocked and choose to always or temporarily allow pop-ups from this site.

Read the important information and click on the Submit button.

Read the important information and then click Submit

Enter your MAC ID or UnivMail login id and click on the Submit button.

Enter your MacID login info and then click on Submit

Read the MAC ID Terms & Conditions and the McMaster Code of Conduct for Computer and Network Users. Click on the I Accept button.

Read the Terms and Conditions and then click I Accept

Enter a new password for your MAC ID and set 3 personal challenge questions. Click on the Submit button.

These personal challenge questions reset a forgotten MAC ID password independent of the Service Desk.

Enter a new password and set the three personal challenge questions

Click on the Submit button to continue or Modify to change information.

Click on the Submit button to continue or Modify to change information



Click on the Close Button

Click on the Close button.

Remember to use your new MAC ID password.

If you set your email client to remember your password, use the Email client password change guides to remove the saved password.

Restart your computer

Please contact the Service Desk at extension 24357 if you have questions or require assistance.

 

Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.


Mosaic Upgraded Interface

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts
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