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University Technology Services

> MAC ID > Clearing Password

Clearing Saved MAC ID Password Guide

To reduce the probability of a saved password locking out your MAC ID account, remove saved MAC ID password from applications prior to changing your MAC ID password.

Below are a few applications where a MAC ID password may be saved.

Email

If your password is saved in the email client on your computer at work and or at home, set the email client not to remember your password.

If you access MacMail via a web browser and have it set to remember your password, clear your saved passwords from the browser.

Smart Phone

Network Drive Mapping for Office Server Shares

If drives are manually mapped to access the Office Server Shares they will need to be disconnected and reconnected after the MAC ID password is changes

Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.


Mosaic Upgraded Interface

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts
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