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Staff and Faculty Frequently Asked Questions


What licenses are available to Staff & Faculty?

How is Office 365 ProPlus different from Office Professional Plus?

What applications are included in Office 365 ProPlus and Office Professional Plus?

What applications are included in Office for Mac?

What is Office 365?

What about security on Office 365 and OneDrive?

How do I log into Office 365?

What is OneDrive?

What about security on Office 365 and OneDrive?

Where is my data being stored?

I cannot change my password in Office 365, Why not?

I already have a personal Microsoft Account, can I use this account?

Is internet access required for Office 365?

Is Office 365 compatible with mobile devices?

I downloaded the Office 2016 Applications successfully, but it is in "Read Only" mode and I cannot edit any documents. What should I do?

I received an error that I was offline when trying to use Planner and other applications in the cloud.

What about Visio, Project, & Server Licenses?

What's your recommendation about the Windows OS upgrade, should every university computer be upgraded?

Can I install Windows 10 Enterprise upgrade on an Apple computer?

Can I install the Windows 10 Enterprise upgrade on a custom-built computer?

Can I use this software at home?

Isn't this expensive for the University?

What benefits does this agreement offer for those purchasing a computer for McMaster use?

I received the error when attempting to install the Office 365 applications. Why am I receiving this error and what should I do?

"We're sorry, Office Click-to-Run installer encountered a problem because you have these Windows Installer based Office programs installed on your computer" or "Error: Stop, you should wait to install Office 2016. We'll have to remove the following if you continue".



Further Information


Didn't find the answer you were looking for? Contact your IT support team or email swlic@mcmaster.ca for more information.