FAQ
Course Accounts/Folders
- What is the : drive for?
- What is a course account?
- How do I add files to my course folder?
- My course account password doesn't work. What should I do?
- After logging on with my course account, I receive the following warning from the PAS Client Tool 'The connection to the server was unsuccessful. Please contact your administrator.'
General
- I used the labs last year, do I have to register my course again?
- There is more than one section and/or instructor for the course I'm teaching, should we both register?
- What should I tell my students about using the technology centres?
Room Bookings
- I've already submitted a room booking to the registrar's office, do I still need to register the course for Technology Services use?
- I've already registered my course, but I want to add a one-time room booking. How do I proceed?
Software Installation
- I have new software that my students need to use in the centres, how do I proceed?
- There's a new version of [some application], why don't you upgrade it?
- What is the K: drive for?
The K: drive is meant for course data files and applications that do not need a "full" windows installation. Instructors can place files on the course drive, and then students can easily copy them to their local drive to work on them. The K: drive is accessible (read-only) via the web at webkdrive.mcmaster.ca.
- What is a course account?
A course account is what allows you to logon a station and transfer files to your course folder on the K: drive. If you do not plan to use make use of the K: drive, you do not need a course account.
Please note that a course account (LABS domain) is separate and different from an personal MAC ID account (AP1 domain).
- How do I add files to my course folder??
You may update the contents by logging onto a lab machine and copying your files into your course folder on the K: drive. Your course folder path, username and password will be sent to you after your course is registered.
- My course account password doesn't work. What should I do?
First, make sure you have LABS specified as the domain (AP1 is the default). Also, note that the password is case-sensitive. If you are still having problems contact the lab group, and your password will be reset for you.
- I used the labs last year, do I have to register my course again?
Yes, you must register your course each year. The course files on the K: drive are deleted each year after the lab software upgrades. You should keep an archived copy of these files if you need them. Course software needs to be installed again, proof of licensing is also required again.
- There is more than one section and/or instructor for the course I'm teaching, should we both register?
Yes, among other reasons, you may wish to have different data files on the K: drive. Be sure to include a note about there being more than one section when you register to avoid any confusion.
- What should I tell my students about using the technology centres?
Remind them to register for a MAC ID via MUGSI if they haven't already done so. Registering gives them full access to the labs, an email account, and web space among other services. Student Consultants are available for general help in using the Technology Centres. For more information, visit the Student Frequently Asked Questions page.
I've already submitted a room booking to the registrar's office, do I still need to register the course for Technology Services use?
Yes, registrations received from the registrar are given first priority when rooms are assigned. Registering also allows you to obtain a course account to add file to your course folder in the labs.
- I've already registered my course, but I want to add a one-time room booking. How do I proceed?
Visit the Computing Centres Room booking page and login with your MAC ID to book a room.
- I have new software that my students need to use in the labs, how do I proceed?
Send an email message to c-utslabs@mcmaster.ca and specify that you have new Windows software to be installed.
Arrange for the software and proof of appropriate licensing to be made available to Lab Group (GH-302). Under no circumstances will software be installed without providing appropriate licensing. It is your responsiblity to test the software once it is installed.
If you have DOS or command-line applications that do not require installation, you can place them on the K: drive and they will be accessible immediately. It is your responsibility to ensure that all material on the K: drive is properly licensed.
- There's a new version of (some application), why don't you upgrade it?
Core software (also known as general campus applications) are not upgraded during the academic year for stability reasons. UTS extensively tests the core software during the summer, and will not make any changes to these applications until the following summer.
UTS recommends that Faculty/Department/Course software not be upgraded during the school term, unless there are stability issues with the version that is installed. If the software is upgraded, it goes to the end of the queue.
- After logging on with my course account, I receive the following warning from the PAS Client Tool: 'The connection to the server was unsuccessful. Please contact your administrator.'
The warning can be ignored when you logon with a course account because course accounts do not have printing privileges.
Service Desk
| Hours: | Monday - Friday 8:30 am - 4:30 pm |
|---|---|
| Phone: | 905-525-9140 x24357 (2HELP) |
| Email: | uts@mcmaster.ca |
| Location: | Main Campus BSB Rm. 245 |
| Service Catalog: | |
| http://www.mcmaster.ca/uts | |
Service Bulletins
- There are no Service Bulletins at this time