University Technology Services

Terms of Reference

Objectives:

To define technology service excellence at McMaster;
To provide a forum for discussions of technology service needs and desires and identify opportunities for new services or service improvements;
To ensure new services and service improvements are undertaken from a customer or client perspective;
To identify new possibilities for collaboration across technology centres;
To identify ways and means that technology can be more transparent, accessible and available;
To ensure services provide appropriate benefits and value to the University community;
To facilitate client self-sufficiency using technology;
To monitor performance and recommend service changes as appropriate.

Accountability:
The Service Advisory Council will:

Make recommendations about UTS client communication, training, education and accountability related to technology services to faculty, staff, students, alumni, retirees, visitors and affiliates;
Report periodically on service performance to the University Technology Committee.

Meeting Frequency:
Meetings are anticipated to be once per quarter although the group may meet more frequently during initial start up.