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Terms of Reference

Objectives:

  • To define technology service excellence at McMaster;
  • To provide a forum for discussions of technology service needs and desires and  identify opportunities for new services or service improvements;
  • To ensure new services and service improvements are undertaken from a customer or client perspective;
  • To identify new possibilities for collaboration across technology centres;
  • To identify ways and means that technology can be more transparent,  accessible and available;
  • To ensure services provide appropriate benefits and value to the University community;
  • To facilitate client self-sufficiency using technology;
  • To monitor performance and recommend service changes as appropriate.

Accountability:
The Service Advisory Council will:

  • Make recommendations about UTS client communication, training, education and accountability related to technology services to faculty, staff, students, alumni, retirees, visitors and affiliates;
  • Report periodically on service performance to the University Technology Committee.

Meeting Frequency:
Meetings are anticipated to be once per quarter although the group may meet more frequently during initial start up.

 

 

Service Bulletins

  • MAC ID Password Expiry

    Beginning in May 2016, MAC ID passwords at McMaster expire annually. Learn more at www.mcmaster.ca/uts/macid

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts

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