University Technology Services

Terms of Reference

Objectives:

To define technology service excellence at McMaster;
To provide a forum for discussions of technology service needs and desires and identify opportunities for new services or service improvements;
To ensure new services and service improvements are undertaken from a customer or client perspective;
To identify new possibilities for collaboration across technology centres;
To identify ways and means that technology can be more transparent, accessible and available;
To ensure services provide appropriate benefits and value to the University community;
To facilitate client self-sufficiency using technology;
To monitor performance and recommend service changes as appropriate.

Accountability:
The Service Advisory Council will:

Make recommendations about UTS client communication, training, education and accountability related to technology services to faculty, staff, students, alumni, retirees, visitors and affiliates;
Report periodically on service performance to the University Technology Committee.

Meeting Frequency:
Meetings are anticipated to be once per quarter although the group may meet more frequently during initial start up.

McMaster is strengthening its password system and all MAC ID passwords established before February 19, 2013 must be changed.