Skip to navigation content (Press Enter).

Office Servers

There are many reasons why you may want to take advantage of what a centralized server has to offer. Departments would benefit from the ability to run current applications and to instantaneously share information. With the availablity of the central Office Servers, this enables customers with a common purpose -- to share data, applications and services thereby standardizing the environment and providing integrity of data.

Available network services include automatic backups, operating system upgrades, system maintenance and management of software. LAN Services offered include training (upon request), documentation, site licensed software and continuing support via your Client Services Analyst or support designate.

Support Contacts
As a first line of contact, all customer inquiries or trouble calls should be made to the Technology Services Desk at extension 24357 (2-HELP).

Accessing Files Remotely
Access to files on the Office Server is possible through the *VPN* Service. See connecting to the Office Servers.

Desktop Units
Customers are responsible for the acquisition and maintenance of each desktop system, including software.

Privacy
Many customers express concern over the privacy and security of their data on a departmental server. Much of the information handled on campus is of a confidential, sensitive or personal nature. UTS takes every possible precaution to ensure the safety and integrity of all data. Although the server is a shared resource, each customer gains access to data on the server via a username and password.

If you have any special security concerns you would like to discuss, please contact a Client Services Analyst to discuss the specific items.

Configuration
Windows XP Professional and Microsoft Networking allows you to make use of the Office Server in such a way it appears as if you are running applications and making use of software on your own hard drive. Just as you know C: as your local hard drive, the server configuration will provide you with G:, H:, I:, P: & Q: drives, each with a specialized function and capability. While working in Windows 2000 Professional / XP Professional, the use of these extra drives is completely transparent. Just point and click, it's that easy!

Drive Assignments:

Drive
Usage
G:
General Application software (site licensed or licensed by the customer group)
H:
Personal Space - Each user is assigned a separate and private H: drive.
I:
Available for file sharing with other departments on the server
P:
Specific departmental applications
Q:
Common departmental data (central repository for shared files)

Hours of Service
Access to UTS Office servers is available 24 hours a day, 7 days a week except during regularly scheduled preventative system/network maintenance and backups. Customers will be notified in advance of scheduled down times. All requests requiring UTS staff attention or on-site visits will be handled Monday to Friday, 8:30am-4:30pm (excluding statutory holidays). Inquiries or trouble calls should be directed to the Technology Services Desk at extension 24357 (2-HELP).

 UTS Data Backup and Restoration
Customers are responsible for the backup and maintenance of all personal and departmental data files. Although UTS performs data backups on all servers, the sole purpose is to recover in the event of a system failure.

In case of an emergency, (e.g. if critical files are found to be corrupted or damaged) UTSwill attempt to provide restoration of the file(s). The service rate is the UTS hourly rate with a minimum half hour service charge.

Backups are performed nightly and are retained for a limited period of time. There is no guarantee of file recovery in every case. This service is subject to change without notice.

UTS is not responsible for the loss of any data residing on hard disks while computers are being configured. It is imperative that any data deemed critical and irreplaceable be backed up by the owner or department before UTS begins working on individual computers.

Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.


Mosaic Upgraded Interface

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts
-->

Great Idea Site

Great Idea