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Client Services

Client Services provides support for a defined local area network environment. We are available for consultation and advice. The services include:

  • Installation and maintenance of servers
  • Access to site licensed software
  • Training and documentation of supported software
  • Customer support in the use of electronic communications tools

If you have a computer problem or are looking for information, first check Documentation & Support.

If you can't find the answer there, call the Technology Service Desk at extension 24357 (2-HELP) to help resolve your problem.Often your computer problems can be solved quickly by calling the Technology Service Desk first.

Service Bulletins

Citrix Receiver Client Update

UTS asks Citrix users to upgrade Citrix Receiver Client to the most current version by February 28, 2017. See UTS Citrix website for installation and removal information.


Mosaic Upgraded Interface

Service Desk

Client Self Service:
https://servicedesk.mcmaster.ca
Hours: Monday - Friday
8:30 am - 4:30 pm
Phone: 905-525-9140 x24357 (2HELP)
Email: uts@mcmaster.ca
Location: Main Campus BSB Rm. 245
Service Catalogue:
http://www.mcmaster.ca/uts
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