the Ombuds Office
Co-funded by McMaster University
and the McMaster Students Union,
the Ombuds Office provides impartial, independent, and informal
dispute-resolution advice and assistance to all members of the University
The University Ombuds, Carolyn Brendon and Kileen Dagg Centurione, work
to ensure that all students, staff, and faculty are treated in a
fair and equitable manner within the institution. They do not advocate
for a particular side in a dispute; but rather attempt to reach
a fair and just resolution to a conflict. The Ombuds have access
to all individuals within the University organization and often
assist in resolving disputes between members of the University community
by facilitating open and effective communication. Such dialogue
frequently leads to mutually satisfactory resolutions.
On occasion, an Ombuds may need to investigate a complaint. Although
the office has no power to change a decision or set aside a policy,
an Ombuds can make specific recommendations designed to achieve a
just, fair and equitable resolution to a conflict. In addition, an
Ombuds can where appropriate, make recommendations for changes in
university policy and procedures.
The Ombuds Office publishes an annual report that records trends
and promotes discussion of institution-wide concerns.
By supporting the Ombuds Office, the University and the McMaster
Student Union have demonstrated their commitment to enhancing the
everyday quality of life for all those enjoying learning and working
|A confidential service designed to assist students, faculty
and staff in the just, fair and equitable resolution of university
related complaints and concerns.
Hours of Operation: The office is normally open Monday - Friday.
Appointments are available by prior arrangement.
Please call Victoria Scott at (905) 525-9140, x24151 or
Drop-in appointments are welcome when we are in the office and not occupied on another matter.