Frequently Asked Questions about the Upgrade
The Facility Services Customer Service desk will accept and dispatch emergency work orders only during the Mosaic Upgrade closure. Please refrain from submitting non-urgent requests.
Facility Services' service priority matrix can assist you in determining if your request is an emergency. http://ppims.services.mcmaster.ca/pplant/documents/FS Service Levels.pdf
All facilities emergency requests should be reported to the Customer Service desk at extension 24740 or email@example.com.How can I prepare for the new Mosaic interface?