Web Analytics Program - Policies

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Absence from Module

If a participant misses a program module due to extenuating circumstances, he/she may contact the Program Manager to request permission to complete the missed module in the next program offering.

Approval is at the discretion of the Program Manager, but there will be no financial penalty or fee applied to this one transfer if approved. Please contact the Program Manager for details and to request approval.

The Program Manager must approve all transfers of modules to the next program offering. Not all requests will be approved.

Cancellations and Refunds

All withdrawal requests must be received in writing by CCE via fax (905-546-1690) or online.

Full refunds will be issued if a registered participant withdraws 20 business days or more before the program start date.
 
Participants who withdraw 19 - 7 business days before the program start date will receive a full credit towards the next available program delivery for themselves or an eligible substitute one time or a 70% refund. Additional requests to delay will not be refunded.

*No refunds or credits will be issued within 6 days or less from the program start date.

Substitution for an eligible participant is welcome at any time before the first session.

Inclusions

Tuition includes all instruction, individual advising/coaching and materials.

Program Facilitators

The facilitators are not able to approve special requests regarding tuition, missing time from class or other policy matters. Please direct all such queries in writing to the Program Manager.