PrintESS-806 Delegating that Works: Getting Things Done Right the First Time
Everyone has experienced delegation failure. In most cases there are two obvious victims – the person doing the assignment and the manager or supervisor who gave it to them. The real problem, however, is the resulting cost to the organization of lost productivity, sagging morale, and the all-too-familiar blame game.
The good news, though, is that research has also identified a process and a set of skills that any supervisor can learn that will virtually guarantee effective delegation. This process and skill-set is at the heart of this course. Learn a simple, practical approach to delegating work to others that "gets things done right the first time."
The course identifies the most common causes of delegation failure and then directly addresses them. Learn to define the key performance requirements of any work assignment in clear, behavioural terms, and turn these into an agenda to guide communication. You will also learn how to select the right performer for an assignment, and to communicate effectively with them, leading to clear understanding, genuine commitment and successful completion of even complex assignments. Finally, learn how to use an After Action Review to capture important insights from everyone involved in the completion of an assignment – an important step in continuing to build capacity in a working group. - One day
This courses includes an assignment that must be completed prior to the course. Registrants will be emailed instructions approximately one week prior to the course.
Instructor: Peter O'Donnell
This course qualifies for credit towards the following: