PrintESS-801 Customer Service Excellence: Delivering Reliability & Responsiveness
Why does providing good customer service matter? In this fast-paced half-day course, develop an understanding of the impact that you can have on your organization’s reputation. Explore concepts raised in Raving Fans, a top-selling book about customer service. Find out why it is important to have raving fans and not just satisfied customers. During the interactive session, you will enhance your skills to deliver fantastic service to both internal and external customers regardless of whether the interaction takes place through email, by phone or face-to-face. - Half day
Instructor: Peter O'Donnell
Thursday, March 7, 9 AM - 12:30 PM, $295
This course qualifies for credit towards the following:
“Instructor was very friendly, easy going, fantastic ability to engage people.”
Scott Targett, Customer Service Excellence participant
Adflow Networks