PrintESS-899 Conflict Resolution in the Workplace
This one-day course will assist you in understanding your individual style of conflict resolution and both the positive and negative impacts of your style in managing conflict effectively. Discuss why conflict happens in the work setting, and discover practical tips for managing conflict. You will also learn about constructive routes to communication and agreement, consider your own ways for dealing with conflict and practice various ways of communicating more effectively. - One day
Thursday, September 19, 9 AM - 5 PM, $445
Instructor: Diana Kawarsky
This course qualifies for credit towards the following:
- Communication Essentials Certificate of Completion
- Innovation Essentials Certificate of Completion
- Productivity Essentials Certificate of Completion
- Team Essentials Certificate of Completion
“The instructor was clear, steered the topic and really got us to think and re-evaluate what a conflict is. Her analogies were spot on, easy to understand and lingered throughout the following days.”
Trischa Raskob, Conflict Resolution participant
McMaster University, Department of Medicine