PrintESS-797 The Art of Active Listening
Arguably the most important communication skill is also the most underrated. That is, the art of active listening. It is far more important to actively listen than it is to talk.
In this half day course you will identify the importance of active listening and the high cost of not listening in terms of lost productivity and morale. You will learn effective listening strategies and the importance of Listener-Centered Communication -- putting yourself in the talker's shoes and understanding things from the other person's perspective. – Half day
Wednesday, October 23, 9 AM - 12:30 PM, $295
Instructor: Lori Wilson
This course qualifies for credit towards the following: