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Project Timeline

Phase 1

December – February 2016

  • Internal scan to compile current service delivery information and structure, including operational processes, resourcing and costs, policies, service levels and performance, organization structure, delivery points/users etc.
  • Collection of user feedback via interviews, online surveys and other mechanisms to identify:
    • Potential duplications, opportunities for synergy and gaps in the current service offering from a strategic perspective
    • Strategies/plans for service delivery/expansion
    • Best practice models and/or improvements for delivering finance and research finance services at the university
    • Service level expectations and user perspectives on performance

Phase 2

Spring 2017

  • Preparation of final report and recommendations