|Complete Policy Title:||LOSS OR DAMAGE TO PROPERTY DURING TRANSPORTATION|
|Policy Number (if applicable):||CT-030|
|Approved by:||Director, Purchasing Resources|
|Date of Most Recent Approval:||February, 2015|
|Position Responsible for Developing
and Maintaining the Policy:
|Supervisor, Customs & Traffic|
|Contact Department:||CUSTOMS & TRAFFIC|
|DISCLAIMER:||If there is a discrepancy between this electronic policy and the written copy held by the Policy owner, the written copy prevails.|
To ensure that claims are processed in a timely and consistent manner.
This policy applies to all University property lost or damaged in transit.
It is the responsibility of the receiver to note any loss and/or visible damage upon arrival. It is the responsibility of the receiver/requisitioner to immediately contact the appropriate carrier and advise of any loss and/or visible damage. The carrier will instruct the caller on how they can proceed with the claim. When contacting the carrier, you must always reference the air waybill or bill of lading number.
Immediate notification to the appropriate carrier is essential. Delay may result in denial of the claim. The carrier may want to inspect the goods in the condition in which they arrived. Please keep on hand all packaging materials and documentation (supplier's invoice, packing slip, etc.). For additional information, refer to Environmental and Occupational Health Support Services Procedures for Reporting: Damage to Property; Thefts of Property; Loss or Damage to Property during Transportation of the EOHSS website.