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Building an Inclusive & Accessible Community
Customer Service Standards
Use Of Service Animals And Support Persons
Service animals and support persons required to assist a person with a disability are welcome at all campus locations except where excluded by law. These few exceptions may include:
- Service animals are not allowed in restricted portions of McMaster campus laboratories. These may include, but are not limited to sections of the Life Sciences Building (LSB), A.N. Bourns Science Building (ABB), Michael G. DeGroote Centre for Learning & Discovery (MDCL) and/or Institute for Applied Health Sciences (IAHS). For more information about support animal use within these, and other campus buildings, please contact the main office of these buildings
- Service animals are not allowed in restricted parts of the McMaster Children's Hospital, such as operating rooms, or the ICU. For more information about support animal use within the Hospital please contact their Main Information Desk at 905-521-2100.
To find out if a specific area is off-limits to service animals or support persons contact the designated department head. If goods, services or facilities are defined as off-limits to service animals or support persons, the University will make every effort to provide alternate ways for persons with disabilities to access goods and services. The University will provide notice in advance about what admission fee will be charged for support persons, if applicable.