Building an Inclusive & Accessible Community

• Customer
  Service
• Policies
   
• Assistive
  Devices
• Service Animals &
  Support People
• Disruption
  Notices
• Feedback
   
• Employee
  Training

Customer Service Standards

Policies, Practices And Procedures

McMaster University must establish policies, practices and procedures that outline the provision of its goods and services to persons with disabilities. Those policies, practices and procedures should be consistent with the four core principles:

Independence

Recognizing when a person is able to do things on their own without unnecessary help or interference from others.

Dignity

Providing service in a way that allows the individual to maintain self-respect and the respect of other persons.

Integration

Providing service in a way that allows the individual to benefit from the same services, in the same place, and in the same or similar way as other students, employees, visitors, unless an alternate measure is necessary.

Equality

Providing service to individuals in such a way that they have an opportunity to access goods or services equal to that given to others.

To view McMaster’s current policies regarding accessibility on campus, please visit the links below:

• McMaster University Policy on Accessibility
• Policy and Procedures on Employment Accommodation
• Employment Equity Statement