Building an Inclusive & Accessible Community

• Customer
  Service
• Policies
   
• Assistive
  Devices
• Service Animals &
  Support People
• Disruption
  Notices
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• Employee
  Training

Customer Service Standards

Notice Of Temporary Disruptions

McMaster University will provide notice to students, employees and the public when there is a temporary disruption of facilities or services (planned or unexpected) that are usually used by persons with disabilities at the University.

Where a service disruption is unavoidable the University shall:

• Post a notice at the location
• Provide advance notice, where possible, to all building occupants and/or affected participants using email distribution lists, website, internal electronic signage

All service disruption notices will include:

• Name of the service/event impacted
• expected duration of disruption,
• any alternate means of accessing the facility or service,
• who to contact for assistance, and
• any other relevant information for accessing the facility or service

To ensure notification of service disruptions in particular buildings, you may request inclusion on a building email list. Individuals can be added to building email distribution lists via the Department of Facility Services, http://ppims.services.mcmaster.ca/pplant/alerts.html