Building an Inclusive & Accessible Community

• Customer
  Service
• Policies
   
• Assistive
  Devices
• Service Animals &
  Support People
• Disruption
  Notices
• Feedback
   
• Employee
  Training

Customer Service Standards

Feedback Process

McMaster University is committed to receiving and responding to feedback from persons with disabilities about accessibility regarding how the University provides its services to them.

If a person with a disability has concerns or feedback regarding the services provided by McMaster, they should bring such feedback forward to the following applicable individuals/areas:

Students

• Their Faculty office,
• Residence manager, if applicable or,
• Centre for Student Development, http://csd.mcmaster.ca

Employees

• Their supervisor,
• Human Resources Services, www.workingatmcmaster.ca and/or union / employee association, if applicable

For both students and employees:

Human Rights & Equity Services McMaster University, 1280 Main St. W. MUSC Room 212 Hamilton, Ontario, L8S 4M4 Phone: 905-525-9140, ext. 27581 Email: hres@mcmaster.ca

Ombuds Office McMaster University, 1280 Main St. W. MUSC Room 210 Hamilton, Ontario, L8S 4M4 Phone: 905-525-9140 ext. 24151 Email: ombuds@mcmaster.ca

Feedback may be submitted in person, by telephone, in writing, via e-mail. All efforts will be made to have any necessary documentation that follows provided in a format that takes into account the person's disability